Founded in 2021 by Managing Director, Ashleigh Pinder, Xenia Recruitment launched its first office in Newcastle to fill the gap in the market for a staffing agency that solely focused on high calibre event and hospitality staff.

Xenia now operates across multiple locations in the UK and is a leading supplier to a range of high profile and prestigious clients.

We love and are very passionate about hospitality here at Xenia, which is why everything is centred around it, even our name; Xenia is the concept of hospitality within Greek Mythology.

We are currently seeking a People Operations Manager to join our head office in the North East and work closely with our Managing Director.

What the role offers:

Competitive Salary - £33,000 per annum plus bonus

Flexible Working

Bonus Scheme

33 Days Annual Leave (including Bank Holidays) plus your birthday off every year

Opportunity to work with high profile clients and events across the country

Business miles paid at 45p/ mile

Company Pension 

Free parking 

What the role will involve:

Constant recruitment of temporary workforce:

• Screening – reviewing CVs & job applications to assess initial candidate suitability and experience
• Interviewing/ Training – conduct group and individual interviews and induction sessions to further assess candidate skill set
• Candidate Selection
• Compliance – RTW checks, reference checks, industry required training

Staff Organisation & Scheduling:

• Liaising with clients to obtain and understand staffing requirements and to provide the best possible service
• Using our bookings platform to post available jobs
• Assessing which candidates are best suited for each client or event and are filled 100% of the time
• Providing candidates with all information for each job
• Sending timesheets to clients

Managing Large Temporary Workforce

• Maintaining relationships with team members so as to be able to place them into job roles more effectively
• Being the point of contact for team members to answer queries and to ensure they have the best possible experience with us
• Checking staff in and overseeing staffing for large events and venues

Payroll

• Ensuring all timesheets are sent to finance in a prompt manner
• Liaising with finance to ensure all payroll information is communicated

Hospitality Industry Knowledge

• Keeping up to date with changes in the industry
• Identifying potential new business and clients

The role will be based on 5 days out of 7, with the need for potential work/ on call duties outside of normal hours due to the nature of the business.

What we are looking for in our ideal candidate:

Previous Hospitality Management Experience – Experience with hospitality recruitment is advantageous but not compulsory

Pro-Active & Motivated – Have the capacity to manage your own workload and think ahead to ensure all work is completed to the highest standard

Thrive Under Pressure – Be able to manage multiple projects at once, create solutions and think on your feet to react quickly to client requests

Great People Skills & Communication – In order to build strong relationships with both clients and team members

IT Skills – Proficient in Microsoft 365 (Excel in particular) and have the ability to understand and use new IT systems

Full UK Driving Licence – You will need the use of your own car